IndiGo Travel Advisory
International Travel Requirements
Travel to Nairobi and Kenya: All passengers, regardless of age and vaccination status are required to be vaccinated against Yellow Fever and Poliovirus at least 4 weeks prior to departure. Vaccination certificates must be presented at the airport to avoid a mandatory 6-day quarantine upon arrival.
COVID-19 Safety Measures
- Mask Mandate: Passengers are required to wear a face mask covering their nose and mouth throughout their journey with IndiGo. Masks may only be removed while eating or drinking.
- Hand Hygiene: Passengers should sanitize their hands before proceeding to the boarding gate.
- Social Distancing: Maintaining appropriate social distancing is advised during boarding and de-boarding.
Have Questions? We are here to Help!
IndiGo FAQs
IndiGo's official email ID is nodalofficer@goindigo.in and appellateauthority@goindigo.in.
You can contact IndiGo's customer support team here in India: 0124-6173838, 0124-4973838.
You can share your feedback/complaints/suggestions to reach out to our customer support team, please check out this link https://www.goindigo.in/contact-us/feedback.html.
You can log in to your IndiGo account by clicking Login on the homepage.
You can share your feedback, complaints, or suggestions by sending an SMS to 566772. The message should be in the following format: FEEDBACK <space> PNR <space> comments.
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